Hey, I’m Richard.
I fix what's broken, unblock what's stalled, and rebuild trust in IT. One ticket at a time.
My Playbook
Understanding Before Fixing
I meet users where they are, link arms to find the real issue, and work it until it's fixed. If escalation gets faster relief, I escalate immediately. No gatekeeping. Just resolution.
Steady Progress Over Big Promises
I clear backlogs, close tickets, and show progress every day. No excuses, no black holes. Just consistent follow-through that rebuilds confidence in IT support.
Featured on CNBC
Sharing how I approach IT support. Dig into the real problem, stay with it, and restore confidence in the process.
Forcepoint
CyberSecurity
The EAs pooled their own money to thank me. The CEO gave me cigars from his personal humidor. I earned that by fixing what others wouldn't touch.
Case Studies
AbbVie
Pharmaceuticals
IT said it couldn't be done. I figured out the issue, and built a secure working solution to enable communication with Harvard Medical scientists. Five months of stalled progress, solved in weeks.
Fidelity
Investments
They said it would take 8 months. I delivered in under 3. 1,500 applications packaged. Six subsidiaries upgraded. Then they asked me to write the manual everyone else would follow.
What Clients are Saying
"Rich is someone that gets the big picture, but also has the ability to get into the trenches and solve problems when necessary. He is the ultimate team player."
Tanner Shoap, Cigna
"Rich has high technical acumen and a strategic approach to solving complex integration challenges. His work ethic and eye for detail ensured that the solutions were not only effective but sustainable."
David Doumani, UMass Memorial Hospital